Northgate Ford is proud to honor first responders with a Ford exclusive $500-$1,000 Bonus Cash Offer toward the purchase or lease of eligible new 2024/2025/2026 Ford vehicles. Eligible professions include police officers, sheriffs, firefighters, EMTs, paramedics, and 911 dispatchers. Just visit us and we'll help you claim your exclusive award. Explore our latest offers and drive home in a vehicle that matches your dedication.

Q. Where would I find more about the First Responder Exclusive Cash Reward?

A. Visit the home page > enter your zip code in Step 1 > select "Find My Offer" > a link for "Program Details" will appear at the top of the page.

Q. How can a customer verify eligibility for the First Responder Exclusive Cash Reward?

All verification must be completed through the fordrecognizesu.com/FirstResponder site, by completing Step 1- Find My Offer, and Step 2-Confirm My ID. This will route a consumer to our verification partner ID.me.

Q. Who is Not Eligible for the First Responders Exclusive Cash Reward?

A. ID.me does not verify the following occupational titles as First Responders:

Armed Security Guards / Officers

CERT Team Members (Community Emergency Response Team)

Chaplains

Civilian Employees (Staff, Employees, Secretaries, Administrative Assistants, etc.)

Code Enforcement Officer

Community Outreach Specialist/ Service Aide

Coroner

Corrections Staff (Civilian Employees)

Crime Scene Analyst/Tech/Lab

Department of Agriculture

Deputy Clerk

Doctors (Eligible under the Medical Provider affiliation)

Doctors, Registered Nurses, or other medical professionals

Emergency Management Teams

Emergency Management Volunteers

Forensic Services

Highway Workers / Road Patrol

Hospital Employees (Eligible under the Hospital Employee affiliation)

Nurses (Eligible under the Nurse affiliation)

Peace Corps

Private Security Guards

Private Security Officers

Retired Police Officers (Federal, State, and Local)

Sanitation Workers

Search and Rescue Team Members

Ski Patrol (unless you have a current EMT License)

Social Workers

Transportation Security Officer for TSA

Victims Witness Assistants

VIPS - Volunteers in Police Service

Q. What should I bring to the dealership as proof of eligibility?

A. You will need to bring a copy of your email confirmation showing the Certificate to your dealer when you're ready to purchase/lease a new vehicle.

Q. Am I still eligible to receive the offer if I live in a country outside of the United States?

A. The offer is available to United States residents only.

Q. Is there a limit for the number of vehicles I am eligible to purchase/lease and apply this offer to within a calendar year?

A. The offer can be applied to a maximum of 5 new eligible vehicle purchases or leases per calendar year.

Q. Can I combine the First Responder offer with other current offers?

A. See your authorized Ford Dealer or Lincoln Retailer for more details regarding program compatability.

Q. Can I share this offer with my family or members of my household?

A. This offer is transferable within household and from business to business owner.

Q. I noticed that the exclusive cash reward for the First Responder Program is different in Florida than Michigan, is that true?

A. Yes, this offer may vary by market. To confirm your offer, visit the home page > enter your zip code in Step 1 > select "Find My Offer."

Q. Who can I contact for assistance with program related questions?

A. Please call Program Headquarters: (888) 322-5862 or email at candihelp@fordprogramhq.com.

Q. What is ID.me?

A. ID.me is an identity company based in America. The service is a federally certified Single Sign On that allows people to digitally prove their legal identity.

Q. How does ID.me work?

A. ID.me verifies your military status to secure your offer through a quick, simple process. Once you are verified, you will receive a confirmation email with a unique Certificate ID. Customers may be asked to upload supporting documentation to confirm their eligibility status.

Q. What happens if my status is still waiting to be verified?

A. If your status hasn't been verified within minutes, please reach out to ID.me customer service for help: https://help.id.me/hc/en-us.

Q. I do not have an email address; is there a way to verify without an email address?

A. Currently, it is required that everyone have a valid email address to be verified. This email will receive the confirmation of the offer which can be used as proof of eligibility at the dealership. If one does not have a valid email, then a new email address must be created. The customer should then use this new email address to obtain their verification and certificate number.

Q. I do not want a provide my Social Security Number; is there another method to verify?

vID.me requires your SSN for verification. Our partner, ID.me may require sensitive pieces of information to verify that you are eligible for a particular benefit and that no one else can claim that benefit by pretending to be you. This is typically the case for high value benefits because of the substantially increased risks of fraud. This information is strictly used for verification and fraud prevention purposes, to audit and ensure your eligibility. ID.me does not use this information for marketing or re-targeting purposes.

Please be assured that security and safety of consumer information is of utmost importance to both Ford Motor Company and ID.me. You may refer to ID.me's Security & Compliance statements for more details.

Q. I do not want to upload any information via id.me. Is there another process?

A. When verifying your military status, you may be asked to upload military documentation. Ford Motor Company has initiated this process to ensure the utmost level of verification, as well as to reduce dealer workload and exposure to audits associated with this program.

Q. I have uploaded documentation but have not reveived an email confirmation?

A. Was a valid email address provided upon enrollment?

Check email and SPAM folders.

Your authorized Ford Dealer or Lincoln Retailer can also initiate a search in Smart VINCENT's "Certificate Inquiry" to help confirm if a certificate number was already generated for the customer. Certificate numbers are uploaded nightly and should be available next business day via Smart Vincent.

If you are still unable to locate the email confirmation, contact Program Headquarters at (888) 322-5862 for assistance. A certificate search may be initiated. (Please note, this may take up to 48 hours for resolution)

Q. I attempted to verify but was unable to verify by uploading documentation. Why?

A. There are several situations that may cause your verification attempt to be denied prior to uploading a document. Some examples include the following:

The information you entered did not match.

The information you entered matches an identity that already exists in our system.

The document you uploaded already exists in our system and is being flagged as a duplicate.

Your credit/identity profile has been frozen either voluntarily or as a result of your identity being comporomised.

The information you entered was entered incorrectly.

You have moved within the last year.

There is erroneous information in your credit file.

Any of the situations listed above could be contributing to the reason for denial. If you are encountering issues verifying your identity, please contact Program Headquarters at 1.888.322.5862 for assistance.

Q. Who can I contact for assistance with ID.me?

A. Visit https://help.id.me/hc/en-us. On this site there is a chat option, as well as 24/7/365 support for all inquiries.